Privacy Policy

1. Who We Are

Codecafe Lab IT Solutions is a software development and IT consulting company offering custom digital solutions, AI tools, mobile & web apps, SaaS products, and IT automation services.

• 📧 Email: hello@codecafelab.in
• 📞 Phone: +91 78520 10838
• 🌐 Website: www.codecafelab.in

2. Information We Collect

a) Personal Information (via forms, contact, sign-ups, inquiries)

• Name
• Email address
• Phone number
• Company name
• Project requirements or messages

b) Technical Information (via cookies & analytics)

• IP address
• Browser type
• Operating system
• Device type
• Pages visited and time spent
• Referring website

c) Transactional Information

• Billing details
• Project-related files/documents
• Payment method (only via secure third-party providers – no credit card data is stored)

d) Account Data (If applicable)

• Login credentials (encrypted)
• Profile or business information (for SaaS platforms)

3. How We Use Your Information

• To respond to your inquiries or contact requests
• To provide proposals or quotations
• To deliver services and projects
• To send invoices and manage payments
• To improve website functionality and performance
• To personalize your experience and improve support
• To send updates, newsletters, or service notifications (if opted in)
• To comply with legal obligations or resolve disputes

4. Legal Basis for Processing (GDPR)

• Consent: When you fill out a contact form or subscribe.
• Contract: When you engage us for a service.
• Legal obligation: For tax, accounting, or regulatory reasons.
• Legitimate interest: To improve our services or marketing efforts.

5. Cookies & Tracking Technologies

• Analyze website traffic
• Understand user behavior
• Improve performance

You can manage cookie preferences through your browser settings or reject cookies using a banner (if enabled).

6. Data Retention

• As long as it is necessary to fulfill the purposes outlined in this policy
• For a maximum of 5 years after the last interaction, unless legally required longer
• Transaction records may be retained as per accounting and tax laws

You may request deletion at any time unless retention is required for legal or contractual reasons.

7. How We Protect Your Information

• SSL encryption for data transfer
• Password-protected access
• Limited access to project data internally
• Use of secure third-party services for hosting and storage

Despite our efforts, no system is 100% secure. Use our services at your own risk.

8. Sharing of Information

We do not sell or rent your personal information.

We may share data with:

• Third-party service providers (e.g., cloud hosting, email delivery tools, analytics platforms)
• Payment gateways (secure & encrypted)
• Legal or regulatory bodies, if required by law

All third parties are obligated to protect your data and use it only for the services provided.

9. Your Rights

• Access your personal data
• Request correction of incorrect data
• Request deletion (subject to legal limits)
• Withdraw consent at any time
• Object to or restrict certain processing
• Lodge a complaint with a data protection authority (if in EEA)

To exercise any of the above rights, email us at hello@codecafelab.in.

10. Third-Party Links

Our Website may contain links to third-party websites or platforms. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, the revised version will be posted with the updated date at the top. Continued use of our services implies your acceptance of the revised policy.

13. Contact Us

• 📧 Email: hello@codecafelab.in
• 📞 Phone: +91 78520 10838
• 🌐 Website: www.codecafelab.in